HerBiz Online Returns & Refunds Policy
Returns and Refunds
We strive to ensure customer satisfaction. However, we understand that sometimes returns
may be necessary. Please review our return policy below:
1. Return Eligibility:
• Items must be returned within 30 days of delivery.
• Items must be in their original condition, unused, and with all original tags and
packaging.
• Items must be accompanied by a valid proof of purchase.
2. Return Process:
1. Contact Customer Support: Please contact our customer support team at
info@herbiz.co.za to initiate a return.
2. Obtain Return Authorization: You will receive a return authorization reference
number and instructions on how to return the item.
3. Package the Item: Carefully pack the item(s) and include the refence number and a
copy of the original invoice.
4. Ship the Item: Send the package to the return address provided by our customer
support team.
5. Refund or Exchange: Once we receive and inspect the returned item, we will process
your refund or exchange, as applicable.
3. Refund Policy:
• Refunds will be issued to the original payment method.
• Please allow 30 business days for the refund to be processed.
• Shipping costs for returns are the responsibility of the customer, unless the return is
due to a product defect or error on our part.
4. Exchange Policy:
• We will exchange items for a different size, color, or style, subject to availability.
• If the desired item is out of stock, a refund will be issued.
5. Product Defects or Damages:
• If you receive a defective or damaged item, please contact our customer support team
immediately.
• We will arrange for a replacement or refund, depending on availability.
For any further questions or inquiries, please contact our customer support team.